Emergency Service

The best way to handle an emergency is to be prepared and informed when an emergency occurs. READ THE FOLLOWING INFORMATION NOW!

EMERGENCY SERVICE PROGRAM

We know you will be happy in your new home; however, we also realize that homes occasionally need emergency service. So, for your convenience and quickest response to your emergency needs, we are listing the Contractors and Suppliers Telephone List within each community. All contractors and suppliers should be contacted directly. Please see Structural Defects for emergency instructions on such defects.

There will be no service charge for warranted items, but you will be responsible for any charges for a non-warranted service call (i.e., tripped circuit breaker, clogged air filter, owner-caused plumbing obstruction, service request to an inappropriate subcontractor, etc.) Please see What is an Emergency for clarification of individual subcontractor's area of responsibility.

For emergency situations pertaining to the following subcontractors, please report the problem directly to the subcontractor for corrective action and mail/Email/FAX to the Chesapeake Homes Warranty Service Department a copy of the Work Request Information Sheet.

Those who choose to mail their Work Request Information Sheets, please be sure requests are properly addressed to Chesapeake Homes, please be sure requests are properly addressed to Chesapeake Homes, Warranty Service Department, 349 Southport Circle, Virginia Beach, VA 23452 and that you keep a copy for your records and reference.

For emergency situations that cannot be handled by a subcontractor below, call the Chesapeake Homes Warranty Service Department at 757-671-8700 during normal working hours (8:00 a.m. to 5:00 p.m. Monday through Friday.)

CONTRACTORS AND SUPPLIERS TELEPHONE LIST

Should you need service not covered under the Builder's Warranty Program, such as storm damage or damage caused by the homeowner, please refer to the numbers below. Service requested directly from these vendors, not covered by the builder's warranty, will be invoiced directly to the homeowner.

STRUCTURAL DEFECT EMERGENCY

DO NOT repair a claimed Structural Defect before the Warranty Insurer has an opportunity to inspect the Structural Defect. If you are unable to contact your warranty insurer 1) you must make minimal repairs until authorization for more extensive repairs has been approved, 2) you must take action in order that further damage can be mitigated, and 3) you must report the emergency to your warranty insurer on the next business day. Repairing a claimed Structural Defect before the Warranty Insurer has had an opportunity to inspect the Structural Defect will make it impossible for the Warranty Insurer to assess whether the Structural Defect was covered by your warranty; whether the repair you performed or caused to be performed was cost-effective, necessary, and effective; and whether the warranty insurer would have been able to solve the problem in another way. As a result, the Warranty Insurer will not accept coverage for any claimed Structural Defect that you have had repaired or replaced. In addition, you will not be reimbursed for any costs or expenses you undertake to investigate a Structural Defect such as, but not limited to, engineering and attorney's fees.

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